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Authors and Acknowledgements
Authors
Cynthia Roat, MPH
Cynthia Roat is a consultant and trainer on issues related to language access in health care. She is the principle author of Bridging the Gap, currently the most widely offered training program for medical interpreters in the United States. She is a founding member of the Society of Medical Interpreters (SOMI) in Seattle, is Chair of the Advisory Committee of the National Council on Interpreting in Health Care (NCIHC), and is a national advocate for the field of health care interpreting and for language access in general. Ms. Roat has been an interpreter trainer for over twenty years, and is certified by the Washington State Department of Social and Health Services for both medical and social service interpreting. She holds a Masters degree in International Public Health from the University of Washington.
Disclosure: Ms. Roat states that she does not have any financial arrangements that could constitute a conflict of interest.
Elizabeth Jacobs, MD
Dr. Jacobs is a clinician-researcher and Assistant Professor of Medicine at Cook County Hospital and Rush University Medical Center. Dr. Jacobs has pursued research investigating minority disparities in health care. Through her research she has demonstrated that adequate interpreter services can reduce disparities in delivery of health care between English and non-English speaking persons at a reasonable cost. Dr. Jacobs is recognized as a research expert on language barriers in the medical setting and has served as an advisor to the Robert Wood Johnson's Hablamos Juntos program, as well as on several Office of Minority Health initiatives to reduce language barriers. She also practices medicine at a neighborhood health center, works with other investigators to design culturally specific research, and teaches residents and faculty about working with interpreters and building trust with African American and Latino patients. She attended medical school at the University of California at San Francisco, trained as a general internist at Brigham and Women's Hospital in Boston, and completed a Robert Wood Johnson Clinical Scholars Fellowship at the University of Chicago.
Disclosure: Dr. Jacobs states that she does not have any financial arrangements that could constitute a conflict of interest.
Acknowledgements
The authors would like to acknowledge the contributions of the following individuals. In addition to those listed below, we extend many thanks to Pacific Medical Clinics in Seattle, WA and to Brenda Lloyd (Beacon Hill Clinic Supervisor) for allowing us to videotape at Beacon Hill Clinic.
Actors:
Huan Nguyen . . . as Mr. Nguyen
Van Pham . . . as Mr. Nguyen's daughter
Kris Keppeler . . . as Dr. Jenkins
Huyen Nga Cao . . . as Grace, the medical assistant
Thu-Van Nguyen . . . as the professional interpreter
Video Crew:
Bruce Hutson: Videography
Matt Monroe: Sound
Leif O'Leary: Set Design and Video Editing (courtesy of Talaria Inc., Seattle, WA)
Amy Vore: Production Assistant (courtesy of Talaria Inc., Seattle, WA)
Video Script and Direction:
Cynthia E. Roat, MPH
Vietnamese Script Translation and Subtitles:
Rosemary Nguyen
Review of Vietnamese Script:
Thu-Van Nguyen
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Communicating Through Healthcare Interpreters
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